Product FAQ
General Questions
All of the Dreamlight Masks are wash-friendly. For the masks with electronic parts (e.g., Dreamlight Pro/Zen/Muse/Heat), gently remove the electronic parts or battery before wash. For laundry wash, please put your eye mask in a laundry protector. For more information, kindly refer to the instructional manual in the package.
Please use the included cable and connect with a power bank, wall charger, or a USB port.
Take off the mask, reflex the eye mask a little. When putting it on again, adjust the tightness of the Velcro until it sits comfortably on your face. For the lite versions, pinch the memory material to make it set.
Questions about Dreamlight Pro
No, users choose the light therapy duration via Dreamlight's front controls or inside the Dreamlight app.
Yes, quick double click the menu button (printed with circle pattern).
No, users can set up the infrared facial treatment via Dreamlight's front panel, or inside the Dreamlight app. The infrared facial duration and intensity can be adjusted according to personal preference.
It depends on the users' preferences. The Dreamlight app has a sleep timer or can be set to replay music.
Yes, connect via Bluetooth and play music your app.
Yes, the Dreamlight pro will include a travel pouch. Dreamlight is also made of flexible material, which can fold up while traveling.
It lasts for two full night use.
Yes, the Dreamlight can be upgraded with the Dreamlight app.
Both are fine, and it depends on the user's preference.
Yes, users can adjust the intensity of lighting in the Dreamlight app.
Questions about Dreamlight ZEN
No, the light therapy will usually turn off after the program is completed, it takes around 30min. If orange light is not needed, you can quickly press the 5-axis button twice to switch it off.
It depends on the users' preferences. The wearer can determine the music playtime on their app.
Yes, connect via Bluetooth and play music your app.
It lasts for up to 10 hours of music playing. For a daily sleep-aid program (30min/time), it can last for around ten days on a full charge.
Yes, the Dreamlight Zen will include a travel pouch. Dreamlight is also made of flexible material, which can fold up while traveling.
Questions about Dreamlight HEAT
The temperature is 42 Celsius degree or 107.3 Fahrenheit degree, which is proven safe for eye therapy by lab testing.
Once the battery is fully charged, wear the mask comfortable and attach the battery to the connecting point. The heat therapy will switch on automatically.
On a full charge, it can last for two times of 30 min heat therapy.
Each therapy session takes 30 min; it will auto switch off after 30 min to prevent low-temperature burns.
Questions about Dreamlight HEAT LITE
The temperature is 42 Celsius degree or 107.3 Fahrenheit degree, which is proven safe for eye therapy by lab testing.
Use the included cable, connect with a power bank or USB port.
Each therapy session takes 30 min; it will auto switch off after 30 min to prevent low-temperature burns.