We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

To start a return, you can contact us at hello@dreamlight.tech If your return is accepted, we’ll send you the return shipping instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return caused by personal reasons, the return shipping fee will be handled by the customer.

You can always contact us for any return question at hello@dreamlight.tech.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, products purchased via limited-time sales events (Black Friday, clearance, etc.) are considered final and are not eligible for returns or exchanges.

Return Adresses

USA Return Adress: 5850 Granite Parkway, Suite 215, Plano, Collin County, Texas 75024, USA

Phone: 占位符

China Return adress: Room 201, Building 2, Chengxintong Science and Technology Park, No. 16 Xinsha Road, Biling Community, Biling Subdistrict, Pingshan District, Shenzhen, Guangdong Province, China

Phone: +86 18988787770

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 5 business days for your bank or credit card company to process and post the refund too.